IT Support Specialist – Shakopee, MN

This posting is an onsite opportunity in Shakopee, Minnesota.

M4 Engineering is a dynamic and rapidly growing high technology engineering company with offices in Long Beach, CA and Shakopee, MN. We are currently seeking a highly organized, enthusiastic individual to join our technical sales team in Shakopee, MN. The successful candidate will have the opportunity to work with a dynamic team supporting software customers. M4 Engineering is looking to hire an experienced IT support specialist.


– Provide excellent customer support by answering customer inquiries in a timely manner and keeping customer updated until issue is resolved

– Independent research and troubleshooting to resolve software errors

– Documenting status and notes in M4 CRM and note capture tools

– Ability to effectively learn new tools and processes

– Provide customers with technical guidance through virtual meetings

– Support customer software deployments (license servers, clients)

– Analyze customer issues to find workarounds or solutions in timely manner

– Duplicate customer issues on personal environment

– Take ownership of resolution of customer issues

– Create articles and videos for future reference

Desired qualifications:

– Computer Science Degree or equivalent degree or work experience

– Programming experience in Python

– Customer support experience

– Experience troubleshooting software installation issues

– Licensing experience (FlexLM, RLM, etc.)

– Linux, Windows, Mac OS experience

– Database experience (SQL, oracle)

– Networking experience

– TeamCenter or other PLM system experience

– CAD, CAE software experience

Required qualifications:

  • US Citizen or permanent residents ONLY
  • Excellent written and verbal communication skills

M4 Engineering is a rapidly growing small company with excellent advancement potential. The pay for this position will be dependent on qualifications.

Job Types: Full-time, Part-time

Work Location: In person

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